Last updated: 30 October 2026
Jobfrog Resumes is an Australian resume writing service. We write resumes, cover letters, selection criteria responses, personal statements and LinkedIn profiles for job seekers across Australia. This policy explains what personal information we collect, why we collect it, how we handle it and what you can ask us to do with it.
We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Who we are
Jobfrog Resumes is an online service operated from Australia and has been writing resumes since 2015. Because we work online, we do not publish a street address. All work is delivered electronically.
For anything in this policy, contact:
- Email: hello@jobfrog.com.au
- Phone: 0481 337 651
What we collect
We only collect what we need to quote, write and deliver your documents.
Information you give us
- Your details: name, email address, phone number if you provide one, and the package you select.
- Order information: notes you add to the order or contact form, and any coupon code you use.
- Career information: your current resume, work history, education, achievements, job advertisements you are targeting, and any other documents or notes you send us by email.
- Referee details: if you ask us to include referees, you may give us another person’s name, employer and contact details. Please only do this if you have their permission.
- Correspondence: emails, messages and form submissions you send us, and our replies.
Information collected automatically
- Technical information: IP address, browser and device type, referring page, pages viewed and the time of your visit. This is collected by our web server and analytics tools.
- Form metadata: the date and time a form was submitted, and basic anti-spam signals such as the IP address the form came from.
We do not ask for, and do not want, sensitive information such as health information, criminal records, political or religious beliefs, or tax file numbers. If a document you send us happens to contain that kind of information, we will only use it to write your documents and will not record it separately.
How we use it
- To reply to your enquiry and give you a quote.
- To write, revise and deliver the documents you order.
- To take payment and keep the financial records Australian tax law requires.
- To keep you updated about your order.
- To improve the website and understand which pages and services people use.
- To keep the website secure and block spam and abuse.
- To meet our legal obligations, including responding to a lawful request or a data breach.
We do not sell your personal information, and we do not rent or trade it.
Who we share it with
We keep the circle small. Information is shared only with service providers who help us run the business, and only as far as they need it:
- Our website host and caching provider, which stores the site and its database.
- Our email provider, which carries enquiries and document drafts.
- Google Analytics, which records how the site is used.
- Our own self-hosted analytics tools, which record page views on our server.
- Our accountant or bookkeeper, for invoicing and tax records.
- A professional adviser or authority, where the law requires it or where we need to protect our legal rights.
Some of these providers are based or store data outside Australia, including Google (United States) and cloud hosting and email services. Where information goes overseas we take reasonable steps to ensure it is handled consistently with the APPs, and we remain accountable for it.
Cookies and analytics
Cookies are small files a website stores in your browser. We use them in three ways:
- Keeping the site working. Session and security cookies, including those set by the contact and order forms, so your submission is accepted and not duplicated.
- Measuring traffic. We use Google Analytics 4, which sets its own cookies and sends usage data to Google. We also run Koko Analytics and Independent Analytics, which are cookie-free and record page views on our own server.
- Caching. Our caching layer uses cookies and local storage to serve pages quickly.
You can block or delete cookies in your browser settings. If you block all cookies, the order and contact forms may not work. To opt out of Google Analytics across all sites, install the Google Analytics Opt-out Browser Add-on.
We do not run advertising or remarketing tags on this site, and we do not build advertising profiles of visitors.
Payments
This website does not take card payments and does not store card numbers. When you place an order we review it, then send you the payment details by email. Your bank or payment provider handles the transaction, and we only see the payment confirmation and a reference, not your full card or account details.
How long we keep it
- Enquiries that do not become orders: up to 24 months, so we can pick up the conversation if you come back.
- Client documents and correspondence: up to 5 years after your last order, so we can make revisions or send you a copy.
- Financial and tax records: 5 years, as required by Australian tax law.
- Website analytics: 14 months in Google Analytics, and longer in aggregate form on our own server.
When these periods end we delete or de-identify the information, unless we are required to keep it.
Keeping it secure
The site runs over HTTPS. Access to the website database, our email and client files is limited to the people who need it, protected by strong passwords and two-factor authentication where available. We keep software and plugins updated and take regular backups.
No system is perfectly secure. If a data breach occurs that is likely to result in serious harm, we will assess it under the Notifiable Data Breaches scheme and notify affected people and the Office of the Australian Information Commissioner where the law requires it.
Your rights
You can ask us to:
- tell you what personal information we hold about you;
- correct information that is wrong, out of date or incomplete;
- delete information we no longer need;
- stop sending you non-essential email.
Email hello@jobfrog.com.au and we will respond within 30 days. We may need to confirm your identity first. There is no charge for access or correction, though we may ask you to cover the reasonable cost of copying a large file.
We may refuse a request where the law allows it, for example where the information relates to an existing legal dispute. If we do, we will tell you why in writing.
If you are under 18
Our services are written for adults in the workforce. If you are under 18, please have a parent or guardian contact us and place the order on your behalf, and we will deal with them about the personal information involved.
Complaints
If you think we have mishandled your personal information, contact us first at hello@jobfrog.com.au or 0481 337 651 and describe what happened. We will look into it and reply within 30 days.
If you are not satisfied with our response, you can complain to the Office of the Australian Information Commissioner:
- Website: oaic.gov.au
- Phone: 1300 363 992
Changes to this policy
If we change how we handle personal information, we will update this page and change the date at the top. If the change is significant, we will also tell current clients by email.
Contact us
Jobfrog Resumes
Email: hello@jobfrog.com.au
Phone: 0481 337 651